Some destinations require proof of certain vaccinations (e.g., Yellow Fever) or recommend others (e.g., Hepatitis A, Typhoid). We advise all travelers to consult a travel clinic or their healthcare provider at least 4-6 weeks before departure. We also share destination-specific health tips and updates before your trip.

Yes. We offer comprehensive travel packages that include both international and domestic flights. If you prefer to book your own flights, we’ll still coordinate airport transfers and accommodations accordingly. If you're traveling from a specific city or country (e.g., Maseru, Lesotho), let us know so we can tailor your quote.

If your flight is delayed or cancelled, we recommend contacting the airline immediately for rebooking options. For trips booked through us, we’re available 24/7 to assist with alternative arrangements including accommodation, transport, and rescheduling any missed services in your itinerary.

We offer a range of hotels, resorts, and lodges; from 3-star to luxury options -depending on your budget and preferences. All accommodations are vetted for safety, comfort, and convenience. Specific hotel names and room types will be listed in your itinerary.

Most of our travel packages include daily breakfast. Some may also include lunch or dinner depending on the location and package type. Details are clearly indicated in your itinerary. For all-inclusive or half-board options, we will advise accordingly.

Yes. All our packages include private or group airport transfers on arrival and departure, unless otherwise specified. We’ll share driver details and pickup information in advance.

Absolutely. All our guided day tours and excursions include comfortable transport, professional guides, and entrance fees. Private or group tour options are available upon request.

A booking is confirmed upon payment of a deposit, usually 50% of the total package cost, depending on the destination and time of year. Full payment is typically required 14 days before departure. We'll share a detailed invoice and payment instructions upon request.

We currently accept bank transfers and mobile money payments (e.g., Capitec). For international clients, we also support PayPal and Wise transfers. At this time, we do not accept debit or credit card payments directly. All transactions are processed securely, and a receipt is issued for every payment received.

No. Our quotations are fully transparent and include all known charges at the time of booking; such as taxes, transfers, entrance fees, and service charges. Any optional activities or visa costs will be listed separately.

Cancellation terms vary by supplier, but generally:

• Cancellations 30+ days before travel: Full refund minus service fees.

• 14 - 29 days: 50 - 75% refund depending on costs already incurred.

• Less than 14 days: No refund.

We highly recommend purchasing travel insurance that covers cancellations due to emergencies.

Changes are possible but subject to availability and potential fees from airlines or hotels. The earlier you inform us, the better we can assist with adjustments. Administrative change fees may apply.

Yes. We provide 24/7 customer support throughout your journey. Whether it’s a missed transfer, lost baggage, or needing emergency assistance, our team is just a call or WhatsApp message away.

For most of our group or private packages, local English-speaking guides are provided. They are knowledgeable, professional, and experienced in ensuring you get the most from your destination.